General Terms and Conditions of use of the blancstudiostore.com website
These Terms and Conditions describe the rules and regulations for using and accessing the online store blancstudiostore.com, property of ARTERA SRL, and purchasing the available digital products. By accessing this site and/or purchasing products, you accept these Terms and Conditions in their entirety. If you do not agree to these terms, please stop using our site or contact us at the email address provided for assistance.
1. Definitions
1.1. The operator – ARTERA SRL, with registered office at str Occidentului 71, Popesti-Leordeni, Ilfov, registered at the Trade Register with CUI 47425865, the operator of the online store blancstudiostore.com.
1.2. Digital Product – An intangible asset that includes, but is not limited to, electronic files, software, digital graphics, templates, documents in digital format or any other type of file that can be downloaded or accessed electronically.
1.3. Customer – Any natural or legal person who places an order in the online store and purchases digital products.
1.4. Online Store – The blancstudiostore.com website through which digital products are sold to users.
2. Use of the Site
2.1. The site is available for viewing and ordering 24/7. The operator reserves the right to temporarily interrupt access to the site for maintenance work, updates or other technical reasons.
2.2. The customer is responsible for ensuring that they have the necessary access and equipment to use the digital products, such as a computer or a suitable mobile phone and an internet connection.
2.3. The customer may not use the site for illegal purposes or to transmit content that is harmful, offensive or infringes the rights of others.
3. Description of the Products
3.1. Each digital product sold on our website is described in detail on the product page. The description includes the file format, software compatibility and any other relevant technical specifications.
3.2. The operator makes every effort to ensure that the description of the products is accurate and up-to-date. However, in some cases, slight differences may occur between the product shown and the final product delivered, due to screen display variations or other technical circumstances.
4. Copyright and Intellectual Property
4.1. All digital products available in the online store are protected by copyright, trademark and other forms of intellectual property protection.
4.2. The purchase of a digital product does not transfer ownership of the content to the customer. Customer receives a non-exclusive, non-transferable, non-sublicensable license to use the product solely for personal or commercial use in accordance with the terms set forth at purchase.
4.3. It is strictly forbidden to reproduce, distribute, modify, publish or resell digital products without the written consent of the Operator. Otherwise, legal measures will be applied, according to the law in force and a penalty amount of at least 100,000 euros.
5. Purchase and Payments
5.1. The customer can purchase digital products by placing an order on the website. Each order must be confirmed by email/online payment to be considered complete.
5.2. All prices displayed on the site are in RON/EUR/USD depending on the country from which the site is accessed and include VAT (if applicable). Prices are subject to change at any time, but changes do not affect orders already completed.
5.3. Payments are processed through secure third party partners (eg Shopify Payments or Stripe. We do not store credit card details or other sensitive financial information of customers.
5.4. After completing the payment, the Customer will receive a download link or an email with the ordered digital product. If the product is not received within 48 hours/2 days, the Customer must contact the support service at blancstudio.store@gmail.com.
6. Delivery Policy
6.1. Digital products are delivered exclusively electronically, by immediate download after payment. In exceptional cases (eg technical problems or maintenance), delivery may be delayed. The operator will notify customers in such situations.
6.2. Download link is active for 2 days after purchase. After the expiration of this term, the Customer can no longer access the product without making a special request to the Operator.
7. Right of Withdrawal
7.1. According to e-commerce and digital products legislation, the Customer does not have the right to withdraw from the contract for the purchase of digital products once their download has started, even if the download has not been fully completed.
7.2. The exception to the right of withdrawal is not applicable due to the nature of the digital product, which is delivered instantly and cannot be returned after download.
8. Returns and Refunds Policy
8.1. Due to the nature of digital products, we do not accept returns or exchanges. Once a digital product has been downloaded, the purchase is final.
8.2. In exceptional situations, such as serious technical errors or inability to download, we will look at each case individually and offer either remedial solutions or a partial or full refund. Any claim must be made within 1 day of purchase.
9. Responsibilities and Limitations
9.1. The operator makes every effort to ensure that the digital products are of the highest quality. However, we cannot guarantee that the products will be completely free of technical errors, compatibility or other limitations.
9.2. The Operator is not responsible for data loss, errors or problems caused by the software used by the Customer or other external conditions that prevent the correct use of digital products.
9.3. To the extent permitted by law, the Operator shall not be liable for direct, indirect, special or incidental damages resulting from the use of digital products.
10. Privacy and Data Protection
10.1. The operator respects the confidentiality of customers and processes personal data in accordance with the Privacy Policy, available on the website.
10.2. Personal data collected when placing orders are used for their processing and will not be disclosed to third parties, except in situations where the law requires it.
11. Changes to Terms and Conditions
11.1. The Operator reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the site and will be effective immediately upon posting.
11.2. The customer is responsible for periodically checking this page to be aware of any changes.
12. Applicable Law and Jurisdiction
12.1. These Terms and Conditions are governed by the laws of Romania. Any dispute will be resolved by the competent courts in Romania.
13. Contact and Support
13.1. For any questions related to digital products, orders or these Terms and Conditions, you can contact us by filling out the form on the contact page or at:
- Email: blancstudio.store@gmail.com
- Website: blancstudiostore.com