1. Introduction
At artera-shop.com, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our digital products, such as Canva templates and illustrations. By using our website and services, you agree to the terms of this Privacy Policy.
2. Information we collect
We collect various types of personal and non-personal information from our users to improve our services, process transactions, and provide a seamless shopping experience.
a. Personal Information
Personal information refers to data that can be used to identify you as an individual. This includes, but is not limited to:
- Contact Details: Your name, email address, and phone number (if provided).
- Billing Information: Your payment information, such as credit card details and billing address (collected securely by our payment processor).
- Account Information: When you create an account, we may collect a username and password.
b. Non-Personal Information
We also collect non-personal data, which cannot be used to identify you, such as:
- Technical Data: Your IP address, browser type, operating system, device information, and other technology details when you visit our site.
- Usage Data: Information about how you use our website, such as the pages you visit, time spent on the site, and links clicked.
3. How we use information
We use your information to provide and improve our services, process your transactions, and communicate with you. Specifically, we may use your data for the following purposes:
- Order Processing: To process transactions, deliver products, and send order confirmations.
- Customer Support: To respond to your inquiries, provide technical support, and handle complaints.
- Marketing: To send you promotional emails, newsletters, and offers related to our products, provided you have given consent to receive such communications. You can opt out of marketing emails at any time.
- Personalization: To personalize your experience on our website, including displaying relevant products and offers based on your preferences and usage patterns.
- Analytics: To analyze how users interact with our site and improve our website’s functionality and user experience.
4. How we share your information?
We respect your privacy and do not sell, trade, or otherwise share your personal information with third parties, except as described below:
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, email communication, website hosting, and other business operations. These providers are required to keep your information confidential and only use it to perform services for us.
- Legal Obligations: We may disclose your information when required to do so by law or in order to protect our rights, privacy, safety, or property, as well as that of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owner.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to safeguard your data. This includes using secure payment gateways, SSL (Secure Socket Layer) encryption, and limiting access to your personal information to authorised personnel.
However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. You Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. These rights may include:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purpose for which it was collected.
- Right to Restrict Processing: You can request that we limit the processing of your data in certain situations.
- Right to Data Portability: You can request a copy of your personal data in a machine-readable format.
- Right to Object: You can object to the processing of your personal data in certain situations, such as for direct marketing purposes.
If you would like to exercise any of these rights, please contact us at [**Your Contact Information**]. We will respond to your request within a reasonable time frame, in accordance with applicable laws.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences, track your usage, and analyze website traffic.
Types of Cookies We Use:
- Essential Cookies: These are necessary for the operation of our website, such as enabling you to log into your account.
- Analytics Cookies: We use these to track and analyze user behavior on our website to improve functionality and performance.
- Marketing Cookies: These help us show relevant ads to users who visit our site and may be used to track the effectiveness of our marketing campaigns.
You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use some features of our website.
8. Third-party links
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We recommend that you review the privacy policies of any external websites you visit.
9. Children Privacy
Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information as soon as possible. If you believe that we have collected information from a child, please contact us immediately.
10. International Data Transfers
If you are accessing our website from outside Romania, your data may be transferred to, processed, and stored in a different country. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your home country.
11. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this policy. Any changes will become effective immediately upon posting. We encourage you to review this Privacy Policy regularly to stay informed of any updates.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
artera-shop.com
Email: contact@arteragraphics.com